Are you a hotelier looking for ways to make your guests’ stay more comfortable? Do you want to create the perfect non-serviced accommodation experience for visitors? If so, this blog post is for you. We’ll show you how to take your hotel, guest house, or vacation rental to the next level by providing a convenient and comfortable stay that your guests will love.
1. Introduce Local and Cultural Accommodation Experience
Non-serviced accommodation is a type of facility that provides tourists with accommodations without additional services and is closely connected to the hotel industry, the hospitality industry, and the transport industry. To create a comfortable and convenient non-serviced accommodation experience for guests, it is important to introduce them to local and cultural experiences. This can be done by providing information on local attractions, restaurants, activities, and cultural events in the area. To make the experience more memorable, you can even arrange for tours around the city or provide discounts on tickets for popular tourist attractions. This will not only give visitors a taste of the local culture but also create an authentic experience that will stand out compared to other accommodation options.
2. Use Your Own Website
A well-designed website can be an incredibly powerful tool when it comes to promoting your non-serviced accommodation. It allows you to give potential guests an insight into the unique experience you offer, as well as provide all the necessary information they need to book a stay. From showcasing your rooms and services to highlighting local attractions, a website gives guests a comprehensive overview of what they can expect from their stay. Investing in a good website design is a surefire way to attract new customers and boost bookings.
3. Provide Access to Hand Sanitizer
The importance of hand hygiene has been highlighted during the COVID-19 pandemic. To ensure the safety of your guests, access points with hand sanitizer should be available in all areas of the hotel. WHO guidelines on hand hygiene in health care recommend using Alcohol-Based Hand Sanitizer (ABHS) that contains alcohol, as it is able to kill 99% of germs. Hygiene kits with masks and hand sanitizers can also be provided upon check-in to give customers peace of mind. Moreover, room keys can be rigorously disinfected using UV light before providing them to guests. Investing in the latest technology to ensure comfort and cleanliness will help your guests feel more secure during their stay.
4. Offer a Self-Check-in Accommodation Experience
To ensure a comfortable and convenient non-serviced accommodation experience for guests, offering a self-check-in option can be of great help. Self-check-in allows guests to arrive on their own terms and complete the registration process with minimal contact with staff or other people. Airbnb self-check-in can provide a great user experience, with more than 85% of guests preferring this method over traditional contact check-in. Providing a self-check-in feature also simplifies daily operations as it streamlines the check-in process and reduces the amount of time and resources spent on manual tasks. Moreover, it offers a highly personalized experience, which can make guests feel welcomed and special. With the right technology in place, it’s possible to provide mobile check-in services that offer the convenience and flexibility that modern travelers expect.
5. Email/Message Customers Pre-Stay
It is essential to provide a seamless experience to guests and make sure they are informed and well-equipped. One of the best ways to do this is by emailing or messaging customers pre-stay, ensuring they are aware of the services available and any changes or updates. This will make them feel reassured that the hotel is looking out for their best interests and that their stay will be comfortable and convenient. Additionally, it is an excellent way to provide them with information about local attractions, discounts, or promotions that can make their stay more enjoyable.
6. Utilise the Flexibility of Serviced Apartments
Serviced apartments offer a great alternative to traditional hotels, with their flexible and convenient accommodation. They provide guests with more square meters, privacy, and the ability to self-cater. This makes them ideal for both business and leisure travelers, offering a unique experience that can be tailored to their individual needs. For those looking for a comfortable and convenient non-serviced accommodation experience, Clayton Serviced Apartments is a perfect choice. With 21 self-contained executive apartments and premium rooms located in the heart of Monash Precinct in Clayton and Notting Hill, they provide guests with contemporary design-led spaces that are smart, connected, and comfortable. STAY-serviced apartments are also an excellent option for those seeking a luxurious yet homely stay, offering optimal sleep, productivity, and play.
7. Relevant Amenities and Accommodation Experience
When it comes to providing a comfortable and convenient non-serviced accommodation experience, relevant amenities are key. Guests want comfort and entertainment, so providing everything from toiletries to lighting can make the difference between a good stay and a great one. To really give guests what they desire, offer them a shopping cart experience when booking, allowing them to upgrade to rooms with additional amenities such as an in-room kitchen or in-elevator bartender. Providing accurate, up-to-date, and relevant local information is also crucial for the guest experience. As it gives them an insight into the culture of the area and allows them to explore beyond their accommodation.
8. Take advantage of Frequent Flyers/Guest Programs
Hoteliers should consider taking advantage of frequent flyers/guest programs to attract and retain customers. Offering attractive memberships with benefits such as free rewards nights, discounts, or discounts on partner products can increase customer loyalty and help keep guests returning. Additionally, these programs can provide hoteliers with valuable insights into the preferences of their customers. It also helps them to better tailor their services and amenities to meet the needs of their guests.
9. Invest in the Latest Technology
Hotels are now investing in the latest technology to create a comfortable and convenient non-serviced accommodation experience for guests. From contactless check-in kiosks to augmented reality (AR) experiences, technology is enhancing the guest experience. Contactless check-in kiosks reduce human contact and help with social distancing. While AR can create an immersive experience for guests, introducing them to local and cultural experiences. Self-service websites allow guests to make bookings, check-in and out, select amenities, and order room service.
Furthermore, providing access to hand sanitizer, and offering a self-check-in option. Emailing/messaging customers pre-stay, and utilizing the flexibility of serviced apartments are all ways to ensure a safe. And convenient stay for your guests. Hotels should also consider investing in frequent flyers/guest programs. And relevant amenities to provide an even better experience for their guests. Lastly, it is important to ensure your hotel is clean and comfortable for your guests. Investing in the latest technology can help you achieve this goal.
10. Ensure Comfort and Cleanliness for Accommodation Experience
When it comes to ensuring comfort and cleanliness, it is important to make sure that guests feel safe and secure. Cleanliness is a basic expectation of all accommodations, and hotels need to uphold strict standards. Providing access to hand sanitizer, and keeping the premises clean and tidy. Offering a self-check-in option and investing in the latest technology are all ways to ensure that guests feel comfortable. Additionally, providing amenities such as fresh towels, toiletries, and other items can help make the stay more enjoyable. By taking these steps, hoteliers can ensure that their guests have the best possible experience in their non-serviced accommodation.
In conclusion, creating a comfortable and convenient non-serviced accommodation experience for guests is essential to the success of the hotel industry. Hotels must understand the needs of their customers and invest in modern technology. Amenities, and services to ensure they are providing the best possible experience. By introducing customers to local cultural experiences, and offering flexible serviced apartments. And taking advantage of a frequent flyer/guest programs, hotels can ensure that their guests have a safe and enjoyable stay. Additionally, providing access to hand sanitizer, offering self-check-in options, and emailing/messaging customers pre-stay. And investing in the latest technology can help improve customer satisfaction. With these steps in place, hotels can create a top-notch non-serviced accommodation experience for each guest.
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